FAQ

Where is breakfast served on property?

  • Breakfast is available inside Nuvo Bistro from 7 AM – 10 AM, Mon-Fri & 7AM – 10:30 AM on Weekends.

Can we use the pool before check-in and after check-out?

  • Yes, pool may be enjoyed on the day of check-in and day of check-out.

Which room categories are connecting?

  • We room category that connects is the Two-Bedroom Suite.

Can you order food & drinks from the pool?

  • Yes, food and drinks are available to order from the pool menu.

How far is the hotel from South Beach?

  • South Beach is approximately 17 miles away.

How far is the hotel from Midtown?

  • Midtown is approximately 14 miles away.

How far is the hotel from The Cruise Port of Miami?

  • We are 16 miles away from the Cruise Port of Miami

Is the property ADA compliant?

  • Yes, the property is ADA compliant.

How do I contact the property?

  • For reservations and general inquiries, you can reach the Hotel at 786.472.9095, whatsapp 305.800.6886, FB, IG

What is the Best Rate Guarantee?

  • The Best Rate Guarantee includes a best rate available and price match.

What times are check-in and check-out?

  • Check-in is at 4 PM and check-out is at 11 AM. When you book directly on this website you qualify for early check-in and late check-out. Both are based on availability and not guaranteed.

Is there a hold for incidental charges, or why do I see additional charges on my credit card?

  • There is a hold of $150 for incidentals. Any amount that is not used, will be refunded to your card upon check-out. Please allow 7 – 10 business days for the refund to reflect on the credit card/bank statements.

Can the hotel store my luggage pre-check in and post-checkout?

  • Yes, the hotel will hold your luggage, free of charge, on the day of your check-in and/or check-out.

What is the minimum age to check-in?

  • The minimum age to check-in is 21.

Is the hotel gay-friendly?

  • Yes, the hotel is gay-friendly.

Is the hotel pet-friendly?

  • Yes, the hotel is pet-friendly. For more information please see our Pet Policy.

Is the hotel kid-friendly?

  • Yes!

Are you close to vaccination sites?

  • Yes, the dolphin mall is now a vaccination site. Located near cheesecake factory and will be open 7 days a week, from 10 am to 8 pm. 

 

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