Frequently Asked Questions

  • Where is breakfast served on property?

Breakfast is available inside Nuvo Bistro from 7 AM – 10 AM, Mon-Fri & 7AM – 10:30 AM on Weekends.

  • Does Nuvo Suites have a shuttle bus from and to the Miami International Airport?

We do not have a shuttle.

  • Can we use the pool before check-in and after check-out?

Yes, pool may be enjoyed on the day of check-in and day of check-out.

  • Which room categories are connecting?

The room category that connects is the Two-Bedroom Suite.

  • Can you order food & drinks from the pool?

Yes, food and drinks are available to order from the pool menu.

  • How far is Nuvo Suites from Miami International Airport?

Nuvo Suites is approximately 9 miles away from MIA.

  • How far is Nuvo Suites from South Beach?

South Beach is approximately 17 miles away.

  • How far is Nuvo Suites from Midtown?

Midtown is approximately 14 miles away.

  • How far is Nuvo Suites from The Cruise Port of Miami?

We are 16 miles away from the Cruise Port of Miami

  • Is Nuvo Suites an ADA-compliant property?

Yes, the property is ADA compliant.

  • How do I contact the property?

For reservations and general inquiries, you can reach the Hotel at 786.472.9095, WhatsApp 305.800.6886, Facebook and Instagram

  • What is the Best Rate Guarantee?

The Best Rate Guarantee includes the best rate available and price match.

  • What times are check-in and check-out?

Check-in is at 4 PM and check-out is at 11 AM. When you book directly on this website you qualify for early check-in and late check-out. Both are based on availability and not guaranteed.

  • Is there a hold for incidental charges, or why do I see additional charges on my credit card?

Upon check-in, the hotel requires a security deposit on a valid debit or credit card for incidentals of $50 for one-night reservations, $100 for two-night reservations, and $150 for three nights or more. Any amount that is not used, will be refunded to your card upon check-out. Please allow 5 – 10 business days for the refund to reflect on the credit card/bank statements.

  • Can Nuvo Suites store my luggage pre-check in and post-checkout?

Yes, the hotel will hold your luggage, free of charge, on the day of your check-in and/or check-out.

  • What is the minimum age to check in at Nuvo Suites?

The minimum age to check in is 21. Meaning, that the person responsible for the room has to be at least 21 years old.

  • Is Nuvo Suites a gay-friendly hotel?

Yes, the hotel is gay-friendly and we are an approved hotel by Gaytravel.com

  • Is Nuvo Suites a pet-friendly hotel?

Yes, the hotel is pet-friendly. For more information please see our Pet Policy.

  • Is Nuvo Suites a kid-friendly hotel?

Yes!

  • Is Nuvo Suites close to vaccination sites?

Yes, the dolphin mall is now a vaccination site. Located near cheesecake factory and will be open 7 days a week, from 10 am to 8 pm. 

  • What is the difference between a regular room and a suite?

A suite is bigger and has two separate rooms: a private and isolated bedroom and a larger room with a sofa bed. Some suites also have a kitchen and/or dining area.

 

For help, assistance or any other inquiries, please send an email to sales@nuvosuites.com or call us at 786.472.9095