In order to guarantee your hotel reservation, an advanced deposit in the amount of one night (room plus tax) will be charged to your card. Your reservation may be cancelled if this charge is declined and alternate method of payment is not provided. For security purposes, registered guests are required to present the same credit card used for any guarantee deposits at check in. If that credit card is unavailable, or if you elect not to use it, we may choose to refund the original deposit and will require a different credit card for the charge.
CREDIT CARD PAYMENTS
If you choose to use the same credit card to pay for your stay that was used to make your reservation, you may see two separate charges on your card.
- A charge for the advanced deposit posted after your reservation was made
- A second charge for the remaining nights on your check in date
Please also note that upon check- in we will be authorizing your credit card $150 for incidentals. The portion unused by incidentals will be refunded at checkout. Depending on your bank and country of origin, it may take 7 to 10 business days for refunded amounts to be reflected in your account for US credit cards and debit cards. For international credit or debit cards, it can take up to 30 business days. Cash deposits are accepted. No pre-paid cards accepted.
CANCELLATIONS AND NO SHOWS
Cancellations and changes to your stay dates must be made with our Reservations Department or Front Desk 48 hours prior to your date of arrival. Cancellations made with less than 48 hours’ will result in forfeit of the originally collected first night’s room and tax. Rooms are held for guests until 1am on the date following the scheduled arrival date, after which the reservation is cancelled and a no-show charge (one night plus tax) applied. Holidays and Special Events may have different cancellation policy.
If a guest is departing before their original departure date they must notify the reception 24 hours in advance. If not, an early departure fee of one-night room and tax will be charged.
Check-in time is at 4:00 PM. An early check-in can be requested (as early as 10 am based on availability) for a fee of $35.
Check-out is at 11:00 AM. A late Check out can be requested and is based upon availability. If available, a complimentary late check-out can be granted until 1pm. After 1pm there is a $35 fee until 5pm. After 5pm a full day rate plus tax is applied.
Please be aware of the following maximum adult occupancy limits for our guest rooms:
- Standard Queen Suite – Max. Occupancy: 3 adults or 2 adults and 2 children under 12
- Standard King Suite – Max. Occupancy: 3 adults or 2 adults and 2 children under 12
- Studio King Suite – Max. Occupancy: 2 adults
- Executive Suite – Max. Occupancy: 3 adults or 2 adults and 2 children under 12
- Double Bed Suite – Max. Occupancy: 2 adults and 2 children or 4 adults
- Junior Suite – Max. Occupancy: 2 adults and 1 child under 12
- Deluxe Suite – Max. Occupancy: 3 adults or 2 adults and 2 children under 12
Note: Units with Max Occupancy of 3 have One King Bed and one individual sofa bed.
A fee of $10 per night/ per guest will be applied for any additional guest staying in the suite.
Primary Registered Guest Age
Primary registered guest must be at least 21 years of age on the day of check-in. Guests under 21 years old must be accompanied by a registered adult for the duration of the stay. Children are welcomed accompanied by their parents or guardians.
Pets under 25 pounds are permitted, your pet must be registered at check-in and a non-refundable fee of $75 is required per pet. Failure to inform the front desk of a pet staying in the unit will result in a $150 fine. We welcome up to 2 domestic pets per room, only cats and dogs are allowed. Please ensure your pet is on a leash or a carrier if they are outside your room and be sure that your pet does not disrupt the “quiet environment” of another guest. Housekeeping is unable to clean the unit if your pet is not on a leash or a carrier. If your room requires excessive cleaning, or if damages are incurred as a result of your pet’s actions, the hotel may charge additionally. Front Desk will provide detailed Pet Policy at check-in.
Marijuana is prohibited in all areas. Nuvo Suites Hotel is a smoke-free lodging facility. Smoking is prohibited in public areas of the hotel and in guest rooms. A $250 penalty fee will be charged for smoking in guest rooms. An open space, designated smoking area with seating is available.
Breakfast is included for 2 guests in qualified reservations. Breakfast is not included for Airbnb reservations; additional extra tickets are priced at $12.99. Breakfast is limited buffet style and can only be consumed in the breakfast area. No pets are allowed in the breakfast area, unless it is a registered ADA service animal.
The pool is located on the 3rd floor of the main building opened from dusk to dawn.
We offer 24-hour valet services, self-parking is not available. Our valet services are complimentary for one car per reservation. If parking is needed for any additional vehicle(s), posted valet rates will apply. Complimentary parking does not apply to Airbnb reservations.
Damages & Losses
Management is not responsible for loss of money, jewelry, or any other valuables by theft or fire. Furthermore, guests are responsible for any damages that may occur during occupancy by the guest or any other persons invited by the guest, as well as observance of all regulations. Guest are requested to report any damages in their room upon arrival to avoid additional charges. Please see Florida statue 514.060. Guests are asked to immediately bring any damages up to management.
Cookware is available while supplies last. Guests are responsible for contacting the reception in order to request it. The guest is required to sign a release form and is responsible for any damages that occurred during their time of use.
Package Receiving Policy
$5 per package with a maximum of 5 packages allowed per day with daily pickup by the guest. Additional Package storage fee will apply.
Nuvo Suites is governed by the State of Florida Lodging Statue 509
To access the document please visit:
Wheelchairs are available upon request with ID, guest room number, and telephone number at the Front Desk. A time frame is required to return between 30-45 minutes.